Support

Contact Us

Level 1 Support

Collaborating agencies and partners are responsible for providing the first level of technical support to their respective users. Visit the Collaborators page if you are unsure who your agency contact person is.

Help Systems

Two help systems are included with Prometheus and are often useful in answering technical questions. Both systems can be accessed through the Help menu.

Level 2 Support

The second level of user support is provided by Alberta Environment and Sustainable Resource Development. Send general inquiries related to Prometheus installation, development, and COM programming to prometheus@firegrowthmodel.ca.

Please use the Report An Issue form for Prometheus bug reporting.

Last Modified: March 19, 2014